Customer Support Site

Portfolio Example

Customer Support Site Design

Corporate Express 2008

The Challenge

Modernize the customer support section of a B2B eCommerce application to better meet users' needs.

My Role

Sole designer and developer producing everything from original content inventory to final code. Worked closely with the product manager to ensure business goals were being met.

Skills Used Interaction Design, Information Architecture, Visual Design, Coding

Deliverables Produced Sitemap, Wireframes, Mockups, Live Code

Customer Support Site

About the Project

Created new information architecture of customer support section of B2B Ecommerce application by gathering artifacts to create content inventory, analyzing call center reports and interviewing product manager to redesign navigation. Created wireframes, visual mockups of new navigation and content then developed HTML, CSS and JS to function within the application framework.


Customer Support Site
Customer Support Site