Desktop Connect
ReadyTalk, Audio and Online Conferencing Software | 2015
The Challenge
Combine two disparate desktop applications into one to service the needs of both sets of users.
My Role
Sole product designer and user researcher embedded on an engineering team.
Deliverables Produced | Storyboards, Workflows, Wiremocks, Interactive Prototypes, Usability Test Plans, Moderate Usability Tests, Icons and Graphics Assets, Style Guide
In the Beginning | When I joined the team for this product, it was on the verge of being release. However the product owner felt that the state of the app wasn't up to our standards and I agreed. We gathered data via a few hallway usability tests to support our decision to postpone the release of the product. We then began redesigning the interface to improve usability and expand functionality.
Iterate, Iterate, Iterate | Based on the usability problems observed during testing and shifting business priorities, we iterated on the workflow, interface, interactions and functionality, testing with users during each iteration. Here are a few examples of the work I produced during these iterations as the sole designer and researcher on the project.
Several iterations of design, testing and lots of development later and we've successfully launched the new product to our strategic partners.
Sketching & Collaboration
The most powerful tools in the UX Toolbox
Storyboards
Engage stakeholders through storytelling
Wiremocks
Combine steps to reduce cycle time
Workflows
Make complex state changes easy to develop
Usability Test Plans
Know who you're testing with, why and how
Usability Tests
Watch me moderate a remote usability test
Interactive Prototypes
Created in Axure for usability testing
Icon Exploration
Icons, Fonts and Colors, oh my!
