ReadyTalk Audio and Online Conferencing Software | 2015
Improve the usability of the chat feature in our native Android app for webinar participants.
Sole designer and researcher on the team responsible for determining best practices, creating a new flow, updating the visual design, and usability testing.
Deliverables Produced | Wiremocks, Graphical Assets, Test Script
Based on stakeholder and user feedback we decided to update the functionality of the chat feature while attending a meeting or watching a presentation. The existing design was causing a lot of confusion leading to missed chats. I researched best practices and updated the flow as well as the visual design of the app. We tested the new design in person with Android users internally before releasing to our customers.